Blog

This entry marks a major turn in the theme of this blog. Hitherto, my main focus has been the nexus between IT and government, defined to include both politics and public service. Now I will be shifting to narrative, and I’ll explain why.

I began the blog in April 2007, a few months after the publication of Digital State at the Leading Edge, and was using it to observe, on a week by week basis, the continuing transformational impact of IT on politics and government. A lot has happened, particularly in the political arena (especially the Obama campaign) and in Web 2.0 applications to politics. I brought together my conclusions after almost three years of commenting and observing in a paper entitled Digital State 2.0, which will be published in a festschrift in honour of Carleton University public administration scholar Bruce Doern. When the manuscript has completed editorial review and before its official publication, I will post it on this website. It marks, at least for now, the end-point of a line of research that I’ve been working on since early in the decade.

As I was finishing Digital State, I applied for and received funding from SSHRC for a new and radically different research project on narrative and government. The research intends to show how the analysis, creation, and manipulation of narratives is a valuable skill for managers in both the public and private sectors. The research project grew out of courses on narrative and management that I have been teaching at both the undergraduate and graduate levels. The courses started out some years ago, rather naively in retrospect, along the lines of “management lessons from the movies and books.” This approach was na

Now that both Canada and the US have adopted economic stimulus packages – the one in the broader context of a budget, the other part of a package involving both legislation and executive orders – I want to step back a moment and look at how these packages came about and think about their implications.

The Bush administration’s lump-sum tax rebates ended up stimulating more saving than spending. This isn’t a bad thing, as one necessity for ending the recession will be an increase in consumer savings so that, at some point down the road, consumers will be willing to spend again, especially on big-ticket items. The next round of tax cuts are intended to increase permanent income through small increases in take-home pay. Both the Canadian and US governments believe more of these income increases will be spent than saved, and they’re likely right, but the spending will go to small items, like food, restaurant meals, health care, home renovations, and entertainment. All this is fine for Loblaw’s, McDonalds, Shoppers Drug Mart, and Home Depot but won’t do much for the hard-hit housing, auto, or consumer electronics industries.

One noteworthy policy choice of the Harper Government is its use of leverage, hoping that, for example, provinces will spend 50-cent dollars on infrastructure, colleges and universities will spend 50 cent dollars on facilities, and that homeowners will spend 85 cent dollars on renovations. It will likely work to shift provincial government priorities from stimulus projects that cost 100 cent dollars, but the question is whether all the other players will be able to put enough money on the table to take advantage of the temporary subsidies.

The budget has lots of evidence of interest group lobbying, for example the expensing of hardware and software bought over the next two years, which looks like it came directly from the wish list of the Information Technology Association of Canada. Good on ITAC and other lobbyists.

There is also lots of regional politics in play. Help for the computer industry is clearly aimed at its employees, many of whom live in the 905-land constituencies where the Conservatives have begun to make inroads into the Liberal’s Fortress GTA. Who knows what the Southern Ontario Development Agency will do, but it shows a recognition that this region – in which the depressed auto industry is such a key employee – is another Conservative target for the next election.

Finally, there are lots of instances of solutions in search of a problem, spending projects on the wish lists of Parks Canada, Transport Canada, and other agencies. Again, good on them. A deputy minister who is doing his/her job should have a long wish list of projects that contribute to the public welfare that can be rolled out when – even with a Conservative government – the Department of Finance is looking for fiscal stimulus.

When the recession finally ends, the interesting question will be what to do about the deficit and the accumulated debt. Some of the deficit will disappear automatically, but to get rid of the rest and then to start paying down debt will require spending cuts, tax increases, or both. The policy choices then will depend on the political colour of our next government or two. But that’s another story.

After three weeks, here is my initial assessment of the Obama administration online.
Where they’ve made progress:

• The President keeping his BlackBerry
• Moving the weekly address to YouTube
• Introducing a more modern look and feel and more transparent whitehouse.gov
• Continuing to use mybarackobama.com and barackobama.com (now retitled Organizing for America and linked to the Democratic Party) to contact his followers

Next steps we’re awaiting:

• The White House Office of Public Liaison establishing some sort of Web 2.0 capacity for dialogue on whitehouse.gov, comparable to what exists on mybarackobama.com and what existed on change.gov
• Launching the website for the economic recovery program, recovery.gov

Big question for the future:

• Will the Obama constituency, using the tools on Organizing for America, be able to move the center in American politics? To do so, it will have to start changing the votes of moderate Republicans and conservative Democrats. The vote on the recovery package – no Republican support in the House and only three (Snowe, Collins, Specter) in the Senate – suggests this hasn’t happened yet.

Some questions about the public management implications:

• Now that Obama has cleared the way, will other senior administration officials go online?
• Will the departments copy the new look and feel of whitehouse.gov and begin using Web 2.0 approaches with their constituents? (One of the difficulties the sprawling US administration has had is adopting a common look and feel for its websites. The Government of Canada has been more successful here.)
• Are a host of new media positions being created in the departments as well as the White House to bring in IT-savvy members of the Net Generation to manage the Obama Administration’s new Internet and, increasingly, Web 2.0 infrastructure?

Toronto has long measured its cultural scene against New York City. If Queen’s Park measures our governance against New York City, we’ll find that in one key area that impacts all others – performance management – we don’t measure up.

Beginning in 1997, New York City has been posting the annual Mayor’s Management Report on its website (www.nyc.gov). For every area of government, the report lists critical objectives, provides detailed statistics on performance in achieving objectives, sets out next year’s targets, and shows agency resources. The 2008 report is 234 pages long. The report displays where performance has been improving and where it’s been deteriorating. These reports are an outgrowth of former Mayor Giulinani’s CompStat initiative that used timely and rigorous data analysis to drive crime reduction.

Does Ontario have anything comparable? Queen’s Park has been publishing an annual progress report, this year posted on the premier’s website. This year’s report is all of 21 pages. It does discuss progress in terms of certain key indicators such as class size in elementary school, student performance on provincial exams, and waiting times for certain medical services. But most of the report simply outlines spending initiatives. It isn’t comprehensive and doesn’t set out critical objectives for, or resources used, in all areas of government.

I asked my public management students to evaluate New York City’s Mayor’s Management Report and Ontario’s Progress Report. New York City got an A, Ontario somewhere between C+ and B-.

When it took office in 2003, the McGuinty Government resolved to undo the Tories’ Common Sense Revolution by putting money back into public services, and to set some targets to measure progress. The Progress Reports, published since 2004, do reflect this. The Government intended that its achievements would be the centre of discussion in the 2007 election campaign. Unfortunately, John Tory’s position on support for faith-based schools became the focal issue, generating much more short-term heat than long-term light.

As it works on a new budget to meet the challenges of a tough economy – particularly given Ontario’s dependence on the faltering auto sector – the McGuinty Government should look at the New York City Mayor’s Management Report – the leading edge in public sector performance management – and emulate it.